This talk was moderated by Johna Till Johnson, President, Nemertes Research and included
- David Bieselin, Director of Software Development, Cisco Systems
- Doree Duncan Seligmann, PhD, Director Collaborative Applications Research, Avaya Labs
- David Marshak, Senior Product Manager, IBM
Johna:
The number of people who are virtual workers has increased 800% over the past five years, A virtual worker is someone whose boss or manager is in a different locations.
Along with this is an increase in demand for tools that help manage and work with this distributed workforce.
Question: Where are you seeing this concept of dashboard? what business areas?
David - The most pronounced versions of these are in highly structured businesses such as healthcare and finance. It is also becoming more popular among remote workers
Doree - Gave example of hospital nurse wearing headsets that showed position in hospital and status
David - Disagrees with dashboard because it is all contextual. Two models:
- How do I find information and people
- How do I receive requests for information and my time
When you are looking at structure, you have to consider not just personality, but also roles and the prescriptions that go along with the role.
Johna -
Key concepts of a dashboard are:
Presence - where all people and what are they doing
Availability - what are people doing and what resources can I tap
David -
He gets no voicemail because people never call unless he is available, and they know he is the right person to answer that question. It shows the importance of accurately displaying presence and context.
IBM has Blue Pages and is adding bookmarking, tagginging and ability to connect with indidviduals who may be experts in certain areas.
Technorati Tags: ctc2006, ctcBoston, Collaborative+Technologies+Conference, CTC, Collaboration, IBM, Avaya, Cisco, dashboards
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